Last Updated: November 2025

At Jake Alan Enterprises LLC dba Lume Energy, we respect your privacy and are committed to protecting any information you share with us. This Privacy Policy explains what information we collect, how we use it, and what rights you have regarding your data.

1. Information We Collect

We may collect the following information when you submit a form or interact with our content:

• Name
  
  
• Phone number
  
  
• Email address
  
  
• Address or service location
  
  
• Utility information
  
  
• Any additional details you voluntarily provide
  
  

We also automatically collect basic device and usage information such as IP address, browser information, and cookies for analytics and ad performance.

Your information is used for the following purposes:

• To determine whether your home qualifies for solar
  
  
• To contact you about solar programs, energy-savings offers, or appointment scheduling
  
  
• To send text messages, phone calls, or emails regarding your request
  
  
• To improve our advertising, lead processes, and customer service
  
  
• To comply with local, state, and federal communication regulations
  
  

We do not sell your personal information.

By submitting your information through one of our forms, you agree that:

You authorize Lume Energy and its partners to contact you via automated calls, text messages, and prerecorded messages at the number you provided, even if your number is on a state or federal Do Not Call list. Message and data rates may apply. You may opt out at any time by replying STOP.

We may share your information only with:

• Internal team members (setters, closers, appointment teams)
  
  
• Solar installation partners required for project fulfillment
  
  
• CRM / software tools used for processing your request
  
  
• Legal or regulatory authorities if required
  
  

Your information is never sold.

We use secure methods to store and protect your information. While no online storage is 100% secure, we take industry-standard precautions.

You may request at any time:

• Access to the data we have on file
  
  
• Correction of inaccuracies
  
  
• Deletion of your information
  
  

To make a request, contact us at: contact@lume-energy.com

We may update this Privacy Policy periodically.